In this case, it is currently not possible to delete your Mozilla account, since we don't have a way to verify your identity and ownership of that account. Can I request to delete my Mozilla account? I lost my two-step authentication device, can’t find my backup authentication codes and don’t have a signed-in device. You can however create a new account with a different email address to begin syncing again. Unfortunately, deactivation by Mozilla of two-step authentication is not supported, and you will not be able to access your existing Sync data. I lost my two-step authentication device, can’t find my backup authentication codes and don’t have a signed-in device Go to Security and click the Disable button next to Two-step authentication.If you don't remember saving your backup authentication codes, check if your file was downloaded and saved with the filename Firefox backup authentication codes.txt.If you are prompted for a two-step authentication code, click Trouble entering code? and enter one of your previously saved backup authentication codes.I lost my two-step authentication device but I have a backup authentication code. If you don't have access to your signed-in devices and lost your two-step authentication devices, continue to the sections below. If you're using Google Authenticator, tap on the three-dot menu, go to Settings, select Time correction for codes, and then Sync now.I have my two-step authentication device but it says invalid code Click the Disable button in the Disable two-step authentication? prompt.
![lost google authenticator backup codes lost google authenticator backup codes](https://www.online-tech-tips.com/wp-content/uploads/2019/10/08-get-backup-code.png)
After login, go to Security and click the Disable button next to Two-step authentication.Enter the authentication code from your two-step authentication application.6 I lost my two-step authentication device, can’t find my backup authentication codes and don’t have a signed-in device.
![lost google authenticator backup codes lost google authenticator backup codes](https://shieldplanet.com/wp-content/uploads/2018/05/Google-Account-Recovery-verification-code.jpg)